> For the complete documentation index, see [llms.txt](https://wiki-en-macos.tiger.trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki-en-macos.tiger.trade/other/faq/how-to-provide-logs-and-other-files-for-investigation-by-support-team.md).

# How to provide logs and other files for investigation by support team?

If you encounter difficulties while using the Tiger.com macOS terminal and require assistance from our technical support, please provide our Support Team with additional data for our investigation:

1. System Report
2. Log files
3. Crash log files
4. Screenshot of your current Tiger.com version

**1) System Report**

Your system report that can be saved as a file in **Apple menu > About this Mac > System Report > File > Save:**

<figure><img src="/files/vxSzyzINHxYDqOF8GS8q" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/sk8yj6TaPb97LYxOdOxj" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/JNdNLV5KoB7AoJx2Ve6a" alt=""><figcaption></figcaption></figure>

**2) Log files**

Log files can be found in (using *Spotlight* search):\
\&#xNAN;**\~/Library/Containers/trade.tiger.Tiger.Trade/Data/Library/Logs/Tiger.Trade**:

<figure><img src="/files/JFTmZDCgO19vJ65J7NzJ" alt=""><figcaption></figcaption></figure>

**3) Crash log files.**\
\
Crash log files can be found (using *Spotlight* search) in:\
&#x20;**\~/Library/Logs/DiagnosticReports/**&#x20;

<figure><img src="/files/JDwYSMGofRLT69BS19by" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please select files named Tiger.com in the beginning.
{% endhint %}

**4) Screenshot of your current Tiger.com version**

Your current Tiger.com version can be found in **Tiger.com => About Tiger.com**:

<figure><img src="/files/cnHKJOQtD7JtvNayoCiw" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/yE6OsUY85fo8kSDIeB2A" alt=""><figcaption></figcaption></figure>

We would also truly appreciate it if you record a video for us to show what exactly happens in the platform (QuickTime Player can be used for such purposes).


---

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